Refunds, without the fine print.

Effective 1 September 2026

Our work starts the moment you send us your answers. Before that, you can change your mind for any reason. After that, we’re already building — and if we’re late, the choice is yours.

Questionnaire-based products

This section covers The Clear View, The Clear View + Call, Your Blueprint, and Your Big Picture — everything bought at checkout and built from a questionnaire.

Before you submit your questionnaire: you can have a full refund, on request, at any time. No reason needed. Ask through the contact form and we’ll refund the full amount to the card you paid with.

After you submit your questionnaire: no refund. Your answers are what we build from, so the work begins the moment they arrive — and by the time you’d ask, the time has already been spent. If you’re not sure you’re ready, hold off on submitting. There’s no clock on it.

If delivery runs late

Questionnaire-based products are delivered within 2–3 business days of your submission. Where a product includes a strategy call before delivery, the 2–3 business days run from that call.

If we miss that window, you choose: a full refund, or to wait for the work. Tell us which through the contact form. Either way, we’ll honour it without argument.

The strategy call

For The Clear View + Call, the 30-minute call is scheduled after your review is delivered, so you’re talking about something you’ve already read. Any credit toward a larger engagement follows the credit terms shown at purchase, within 60 days.

Engagements by statement of work

The Clarity Audit, the Foundation Build, and the Full Framework are agreed in a written statement of work. Refunds, cancellation, and what happens to fees already paid are set out there, and the statement of work governs.

How to ask

Write to us through the contact form and tell us which purchase it is. You don’t need to explain why. Refunds go back to the original payment method through Stripe, and usually appear within 5–10 business days depending on your bank.